BPV’s Technical Support Management will reduce your IT’s workload
Professional Technical Support Management for your mobile devices. Your data will be in safe hands.
IT departments becoming more important than ever!
In businesses, IT departments are taking an increasingly important role. Digitalization continues. Nowadays, numerous processes are only resolved digitally. In time of home office arrangements, even meetings are conducted digitally. The proper technology must be procured, and the respective software must be installed.
For a long time, the IT department has not been responsible for just providing functional hardware to new recruits. In fact, it also must recognize technical trends and implement them. Moreover, IT ensures that all devices have up-to-date software installed, that data is professionally deleted on old and unused devices, that new devices are set up and GDPR guidelines are met. It is also in charge of data security on all devices.
Let’s not forget the daily problem solving with software, programs, or providers. If a company operates multiple sites, possibly also overseas, the IT department must ensure that, for instance, new software updates are perfectly coordinated and uploaded simultaneously everywhere. So, your IT team has a lot of work to do.
Reduce your IT department’s workload
Many businesses have historically grown IT departments which have been developed on a need’s basis through local support. Given the constantly growing demands, IT departments in many companies are overwhelmed and are no longer able to focus on their core responsibilities.
We will rectify this situation: our Unified Endpoint Management (UEM) is deployed by our IT department to be centrally uploaded to all company devices and implements updates, programs and tools on the devices. Network access is also centrally configured in the same manner. Through centralized access to the devices, we ensure that all devices follow GDPR standards. Hence, you will always be on the safe side. We can also access every single device separately and assign the required privileges individually. We will define along with you which employees receive certain access privileges, tools, and email addresses – specifically based on your needs.
Of course, we will also assist you with the set up and answer all your questions. If your IT department would like to entirely focus on the important matters, our Technical Support Management will be happy to continue to handle all hardware-related issues.
In cooperation with the local IT department on site, we will also be pleased to provide the IT Help Desk for your enterprise. Let’s talk about your needs!
Services we provide
Our Technical Support Management will handle:
- The central management, configuration, and backup of your company devices
- The central uploading of apps, tools, and software
- The centralized deletion of data in the event of device replacement or theft
- The storage of backup copies
- The procurement of new devices with uploaded data
- The professional disposal of obsolete devices
- The IT onboarding of new recruits
- Compliance with GDPR
- The configuration of network access
- Simple management via access privileges and device encryption
- And we are here to answer all your questions!