The perfect Swap service for your company

What does the 24-hour Swap service from BPV Enterprise Group include?

If you have problems with the hardware in your company, we at BPV Enterprise Group are there for you with our premium Swap service. We have set up a 24-hour Swap-service especially for you, which will provide you with a replacement device as soon as possible in case of damage or loss. In concrete terms, this means that we will ship your desired device within 24 hours. Typically, the device arrives at the destination address within one or two working days.

Is the software already installed on the newly delivered devices?

We will do everything we can to ensure that you can return to work without restrictions as soon as possible. That’s why our LIAM service also includes the outright configuration. This means that we know exactly which employee needs which access data, device, and software, and can upload them straight away to the new device. Thus, your employee no longer needs to configure the delivered device. Thanks to our mobile device management it is already fully set up and ready for immediate use.

How exactly does the premium Swap service work?

If you have chosen our LIAM service, replacing defective and lost equipment is very simple. The following steps will take you to your new replacement device:

  • Damage report of the defective device:
    Reach out to your contact person in our support department or write us an e-mail. We need the details of your company, your device, which device it should be replaced with and a desired address to which it should be delivered.
  • Replacement is initiated immediately:
    We will ship your desired device within 24 hours on weekdays, so that you can have your replacement device on site as soon as possible and your accessibility is guaranteed again.
  • Send defective device to BPV:
    In order to be able to return the defective device, you will receive a return label by e-mail. This way, you can easily send your device back to us within ten days, and it is free of charge, of course.

Your advantages:

  • You save time and energy. Our company’s premium Swap service applies to any kind of defect. Saved time gives you freedom for more meaningful tasks.
  • Your employees remain productive: Within 24 hours, a device of equal or higher quality is on your employee’s table. As a result, they remain accessible almost without interruption – an important aspect, especially for mobile sales representatives.
  • In line with company’s data security policy IU-GDPR: When deleting the sensitive data from defective device we use a special protocol to ensure the best protection.
  • Predictable costs: With the exception of a one-time replacement fee in the event of damage and self-inflicted damage, there will be no unexpected costs – without our services, the worst case scenario would mean the purchase of a new device. Save your money!

You can rely on us – we are here for you!

Our goal: absolute customer satisfaction

Accompany us on the path to success, where we efficiently design your mobile workplace

Working with BPV enterprise group has shown us that experience is extremely important – and cannot always be measured in numbers. From the beginning, we felt very well taken care of by working in partnership with BPV enterprise group.

Thomas Strokosch IT Service Dortmunder Volksbank eG

With BPV, we are able to keep track of our mobile phone contracts and in turn ensure the quality of our services to our customers. Be it mobile device management, leasing processing or the online support portal, as well as personal support – we are completely satisfied with our cooperation with BPV enterprise group!

Jens Boelen Managing director Sandersfeld Sicherheitstechnik GmbH

Working with BPV enterprise group is like road traffic without signs, traffic lights and police officers. Most importantly, without any accidents! Everything runs smoothly, according to a pre-agreed schedule. Effortless, relaxed and perfect. We are extremely satisfied with the products and services of BPV GmbH!

Matthias Vogel Head of It Department Provinzial NordWest AG

BPV Group is an agile and reliable full-service partner that supports us by significantly and demonstrably improving the satisfaction of our internal customers.

Bert Klauke IT Director Operational Technology HELLA Corporate Center

We are constantly on duty for our residents and must therefore always be accessible. The BPV enterprise group has convincingly presented to us which network is best for us, where our savings potential lie and even stands helpfully at our side in case of an emergency. Just like support our residents.

Markus Klukas Authorized representative, commercial management and control Spar- und Bauverein Dortmund eG

Our colleagues travel a lot into regions that are only opened up through our work. As a result, we have the highest requirements for network quality and the timely replacement of devices in the event of a defect. The BPV Group not only takes up this challenge, but puts its heart and soul into the assigned tasks and solves them with flying colours.

Tim Richter Construction Management, Purchasing IT and Telecommunications BATTEUX Bauunternehmung GmbH & Co. KG

The BPV Group is the perfect partner for us in the field of telecommunications. What sets the BPV apart from others? They are committed to providing the best level of service. The success of our company is based on the consistent quality of telephone accessibility, which we can offer our customers thanks to the fast and competent service of BPV. We greatly appreciate this good and trusting cooperation!

Lisa-Marie Spindler Office Management AAD Kanaltechnik Spindler GmbH & Co. KG

We were very dissatisfied with our previous mobile operator. BPV enterprise group not only offered us alternatives with which we are now saving money, they have also accompanied us throughout the entire changing process.

Daniel Kipke IT Administrator STRENGE GmbH

With the takeover of the complete hardware process, the life cycle and the day-to-day business with regard to the network operators, we are now better positioned. As a result we freed up resources, which we can use now more efficiently. We are convinced of the services and BPV Group as a partner.

Nico Giersbach IT Administrator HF Mixing Group

The fastest way to reach your #Mobileworkplace goals.

As one of the strongest partners in this industry, we are characterized by a high degree of agility.

Ready for a ride to success? Let us know which project we start with first!

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