The perfect Swap service for your company
What does the 24-hour Swap service from BPV Enterprise Group include?
If you have problems with the hardware in your company, we at BPV Enterprise Group are there for you with our premium Swap service. We have set up a 24-hour Swap-service especially for you, which will provide you with a replacement device as soon as possible in case of damage or loss. In concrete terms, this means that we will ship your desired device within 24 hours. Typically, the device arrives at the destination address within one or two working days.
Is the software already installed on the newly delivered devices?
We will do everything we can to ensure that you can return to work without restrictions as soon as possible. That’s why our LIAM service also includes the outright configuration. This means that we know exactly which employee needs which access data, device, and software, and can upload them straight away to the new device. Thus, your employee no longer needs to configure the delivered device. Thanks to our mobile device management it is already fully set up and ready for immediate use.
How exactly does the premium Swap service work?
If you have chosen our LIAM service, replacing defective and lost equipment is very simple. The following steps will take you to your new replacement device:
- Damage report of the defective device:
Reach out to your contact person in our support department or write us an e-mail. We need the details of your company, your device, which device it should be replaced with and a desired address to which it should be delivered.
- Replacement is initiated immediately:
We will ship your desired device within 24 hours on weekdays, so that you can have your replacement device on site as soon as possible and your accessibility is guaranteed again.
- Send defective device to BPV:
In order to be able to return the defective device, you will receive a return label by e-mail. This way, you can easily send your device back to us within ten days, and it is free of charge, of course.
- You save time and energy. Our company’s premium Swap service applies to any kind of defect. Saved time gives you freedom for more meaningful tasks.
- Your employees remain productive: Within 24 hours, a device of equal or higher quality is on your employee’s table. As a result, they remain accessible almost without interruption – an important aspect, especially for mobile sales representatives.
- In line with company’s data security policy IU-GDPR: When deleting the sensitive data from defective device we use a special protocol to ensure the best protection.
- Predictable costs: With the exception of a one-time replacement fee in the event of damage and self-inflicted damage, there will be no unexpected costs – without our services, the worst case scenario would mean the purchase of a new device. Save your money!
You can rely on us – we are here for you!