16. February 2023

Project with Gerresheimer AG

“We strive for optimal performance – in everything we do. Therefore we needed a strong partner at our side to achieve this. After a market analysis and several discussions, it was clear that BPV Enterprise Group was the right partner for us. BPV convinced us particularly with its international orientation. Since the first day on, cooperation has been very professional and partnership-based. Customer’s wishes are responded to quickly, and a suitable solution is presented shortly thereafter. All solutions implemented so far work trouble-free.” – Senior Director IT

The customer

Gerresheimer is the global go-to-partner for pharmaceutics, healthcare, wellness, and biotech. With a wide product range of primary packaging for medicines and cosmetics as well as a drug delivery devices system, Gerresheimer brings every type of medication safely, reliably, and comfortably to the patient.

Customers and partners from all over the world approach them with new challenges. Thanks to the integration of their extensive international network and high level of industrial expertise, they develop innovative sustainable solutions and are familiar with both local markets and needs.

In order to focus entirely on the changing market requirements, Gerresheimer AG has selected the all-round support of BPV Enterprise Group. Since November 2021, the BPV team has fully taking care of the management of their mobile devices in 14 countries worldwide.

The challenge

Before working with BPV, Gerresheimer had a high manual workload for hardware procurement, mobile contract management, and end user requests, including the international locations. As a result, local IT staff and central IT department were responsible for each of the intermediate steps:

  • Concept planning and financing suitable smartphones
  • Scalable and custom tailored tariffs
  • Global sourcing of desired Hardware
  • Smartphone configuration
  • Installation of required software
  • Individual roll out concept for each market
  • Monitoring and administration of all devices
  • Consolidation and management of SIM Card on a global scale

It was a massive time commitment for the local IT manager in the daily operational business. But BPV took on that challenge: the company’s current situation was analysed together and an individual concept for mobile working was presented.

The solution

Thanks to the all-round solution #byBPV, Gerresheimer is working smarter than ever. BPV takes care of the complete procurement, configuration, distribution and management of mobile devices in 14 countries. With the desired devices, nothing can stop employees from mobile working. The smartphone is delivered to the employee pre-configured, without the involvement of the local IT manager. The end device is ready to use! Another advantage: In case of a technical malfunction, the smartphone can be replaced within a very short time. This results in an extremely reduced workload for employees, but also in a higher quality of service. With the BIRTA tool, BPV offers a further simplification for Gerresheimer: a central overview of the monthly cost unit rebilling and the general volume use reports – not only in Germany, but worldwide. BPV’s international IT support is the first point of contact for end-user queries around the world.

The benefits

Right from the start of its collaboration with BPV, Gerresheimer has come to appreciate the level of digitalization within its operational processes through LIAM. Gerresheimer benefits due to the transparency in the mobile services and the minimized effort in the administrative work regarding the support of their end user. By outsourcing the individual service steps, processes were streamlined, effectiveness increased, service quality enhanced and continuous cost savings achieved. When it comes to setting up mobile workplaces, Gerresheimer relies on its partner BPV!