The perfect company mobile phone exchange service

What does the 24-hour exchange service from the BPV Group include?

We at the BPV Group of Companies are there for you with our premium exchange service if you have problems with the hardware in your company. We have set up a 24-hour replacement service specifically for you, which will provide you with a replacement device as soon as possible in the event of damage or loss. In concrete terms, this means that we will ship your desired device within 24 hours. Typically, the device arrives at the destination address within one to two days.

Is the software already applied on the newly delivered devices?

We will do everything we can to ensure that you can return to work without restrictions as soon as possible. That’s why our LIAM service also includes the Ratz-Fatz configuration. In concrete terms, this means that we know exactly which employee needs which access data and software on which device, and can play them centrally to the new device. Thus, your employee no longer needs to configure the delivered device if he holds it in his hands, because thanks to our mobile device management it is already fully set up and ready for immediate use. Mobile Device Managements

How exactly does the exchange service work?

If you have chosen our LIAM service, replacing defective and lost equipment is a breeze. The following steps will take you to your new replacement device:

  • Damage report of the defective device:
    Contact your contact person in our support or write us an e-mail. We need the details of your company, your device, which device it should be exchanged with and your desired address to which it should be delivered.
  • Replacement is initiated immediately:
    We will ship your desired device within 24 hours on weekdays so that you can have your replacement device on site as soon as possible and your accessibility is guaranteed again.
  • Send defective device to BPV
    In order to be able to return the defective device, you will receive a return label by e-mail. This way, you can easily and free of charge send your device back to us within ten days.

What do you pay for the replacement of the devices?

Our LIAM 24-hour exchange service includes the dispatch of new or replacement equipment. In the event of damage, only a small submersible fee is required. Of course, we also replace your defective device if it is outside the warranty period and also in case of self-fault.

These advantages are offered by our company mobile phone exchange service

  • You save time and nerves: Our company mobile phone exchange service applies to any kind of defect. The time you would have to spend without otherwise at the repair service or in the mobile phone store gives you freedom for more meaningful tasks. In addition, you save yourself the paperwork with the insurance.
  • Your employees remain efficient:Within 24 hours, a device of equal or higher quality is on your employee’s table. As a result, it remains accessible almost without interruption – an important aspect, especially for mobile sales representatives.
  • Your employee has time to say goodbye to the defective device:you will send the defective device back to us within 10 days. So there is plenty of time to transfer unsecured data from the old to the new mobile phone – mostly private pictures, videos and co that are not secured by the company. Your employee will be grateful that he can save his potentially valuable data in peace. A free return ticket is included in the package with the new mobile phone.
  • Security for sensitive company data: We log data erasure on the defective device to ensure the best protection for your data.
  • You use a filled Austasuch pool:We replace the defective device with the manufacturer and store it with us – so we always have enough equipment available if replacement needs to be made quickly.
  • Calculable costs: With the exception of a one-time replacement fee in the event of damage and self-fault, you will not incur any unexpected costs – in the worst case for a new device. Save yourself the money!

Rely on us: we are here for you!

The shortest route to your destination.
Contact us without obligation.

As one of the largest partners in the industry, we are still characterized by a high degree of agility. Do not be afraid to provide us with the details of your project so that we can achieve your goals together. Which project do we start with first?

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    The goal is always absolute customer satisfaction

    With BPV, we are able to keep track of our mobile phone contracts and in turn ensure the quality of our services to our customers. Be it mobile device management, leasing processing or the online support portal as well as personal support – we are completely satisfied with the cooperation with the BPV Group!

    Jens Boelen Managing director Sandersfeld Sicherheitstechnik GmbH

    With the takeover of the complete hardware process, the life cycle and the day-to-day business with regard to the network operators, we are now better positioned. As a result, work was relieved of us and we use our resources even more efficiently. We are convinced of the services and the BPV Group as a partner.

    Nico Giersbach IT Administrator HF Mixing Group

    The BPV Group is the perfect partner for us in the field of telecommunications. What sets the BPV apart from others? They are committed to providing the best of service. The success of our company is based on the consistent quality of telephone accessibility, which we can offer our customers thanks to the fast and competent service of BPV. We greatly appreciate this good and trusting cooperation!

    Lisa-Marie Spindler Office Management, Office Management AAD Kanaltechnik Spindler GmbH & Co. KG

    Our colleagues travel in many areas that are only accessible through our work. As a result, we have the highest requirements for network quality and the timely replacement of devices in the event of a defect. The BPV Group not only takes up this challenge, it puts its heart and soul into the tasks assigned to it and solves them with flying colours.

    Tim Richter Construction Management, Purchasing IT and Telecommunications BATTEUX Bauunternehmung GmbH & Co. KG

    In our company we had contracts with various mobile operators and terms. Keeping an eye on everything here has cost us valuable resources, which we would rather invest in our own projects. The BPV team has helped us with various measures to optimize costs, significantly streamline the entire structure and create uniform running times. We still have contracts with different network operators, but the BPV also controls and manages this colourful mix from a single source and makes our work massively easier.

    Maik Walter IT management HEIFO GmbH & Co. KG

    The BPV Group is an agile and reliable full-service partner that supports us in significantly and demonstrably improving the satisfaction of our internal customers.

    Bert Klauke IT Director Operational Technology HELLA Corporate Center

    Working with the BPV group of companies is like road traffic without signs, traffic lights and police officers. And without accidents. Everything runs smoothly, according to a pre-agreed schedule. Effortless, relaxed and perfect. We are extremely satisfied with the products and services of BPV GmbH!

    Matthias Vogel Head of It Department Provinzial NordWest AG

    We are constantly on duty for our residents and must therefore of course always be accessible. The BPV Group has convincingly presented to us which network is best for us, where our savings potential lies and even stands helpfully at our door in case of emergency. Just like ours with our residents.

    Markus Klukas Authorized representative, commercial control and control Savings and Construction Association Dortmund eG

    We were not satisfied with our mobile operator. The BPV Group has not only offered us alternatives with which we are now saving money, they have also accompanied us throughout the entire change process.

    Daniel Kipke IT Administrator STRENGE Ltd.

    Working with the BPV enterprise group has shown us that experience is extremely important – and cannot always be measured in numbers. From the very beginning, we felt very well taken care of by working in partnership with the BPV enterprise group.

    Thomas Strokosch IT Service Dortmunder Volksbank eG

    Strong partners by our side

    With strong partners at our side, we can offer you a wide range of solutions tailored to your needs.