Our project with the Provincial NorthWest

Our customer – the Provincial NorthWest

The Provincial NordWest Group comprises Provincial NordWest Holding AG, the traditional regional insurance companies Westfälische Provinzial Versicherung AG, Provinzial Nord Brandkasse AG, Hamburger Feuerkasse Versicherungs-AG and Provinzial NordWest Lebensversicherung AG. As a result, the Group operates in Westfalen-Lippe, Schleswig-Holstein, Hamburg and Mecklenburg-Vorpommern. The property and accident insurers Westfälische Provinzial, Provincial Nord and Hamburger Feuerkasse are responsible for the market management in the individual regions. The holding company concentrates important cross-sectional functions and the Group’s reinsurance activities. As a result, the Provincial NordWest Group bundles investments and core business functions nationwide, while maintaining the traditionally close ties of regional insurance companies to their customers.

In 2017, the Provincial Northwest re-announced the supply of hardware services in the mobile phone sector. BPV GmbH was able to win this tendering procedure in cooperation with Vodafone Germany.

The Provincial Northwest was particularly impressed by its high level of expertise, in the combination of mobile communication expertise and the processes of hardware management.

The challenge in the project

The task was to replace the 988 Blackberry devices in the interior with iPhone models and partly iPads. Provincial NordWest had to cope with the challenge of rolling out 1,135 iPhones and 135 iPads spread across three locations. The economic and temporal aspect played an overriding role here.

The satisfactory solution of the BPV

With our LifeCycle asset management, we have implemented a just-in-time strategy for the three locations in a multi-stage process. Hardware procurement, configuration using DEP and the logistical implementation was designed in such a way that the entire value creation process was kept very lean. Tailored to the delivery of the equipment, the employees at the locations were trained for the new hardware and software on site by our experts.

Also in the future, the Provincial NordWest with LIAM will support your new employees. With the integrated premium exchange service, we protect the customer from unforeseeable repair costs, so that we take over the complete replacement of the mobile devices in case of damage. In addition, in some cases we provide first-level support for the end user and are connected to the existing support system via an interface in order to guarantee an optimal process flow. The whole thing is rounded off by the BPV controlled and fully automated ordering process of the hardware accessories via the existing SAP system of Provincial NordWest AG.

The benefits for the Provincial NorthWest

By outsourcing the entire LifeCycle asset management, we have optimized the processes for the Provincial NordWest and were thus able to increase the productivity of our employees. Taking on the time-consuming tasks has relieved the burden on day-to-day business. Not only this, but also the perfectly timed process, has saved the company a lot of costs.

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As one of the largest partners in the industry, we are still characterized by a high degree of agility. Do not be afraid to provide us with the details of your project so that we can achieve your goals together. Which project do we start with first?

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    The goal is always absolute customer satisfaction

    With the takeover of the complete hardware process, the life cycle and the day-to-day business with regard to the network operators, we are now better positioned. As a result, work was relieved of us and we use our resources even more efficiently. We are convinced of the services and the BPV Group as a partner.

    Nico Giersbach IT Administrator HF Mixing Group

    With BPV, we are able to keep track of our mobile phone contracts and in turn ensure the quality of our services to our customers. Be it mobile device management, leasing processing or the online support portal as well as personal support – we are completely satisfied with the cooperation with the BPV Group!

    Jens Boelen Managing director Sandersfeld Sicherheitstechnik GmbH

    Working with the BPV enterprise group has shown us that experience is extremely important – and cannot always be measured in numbers. From the very beginning, we felt very well taken care of by working in partnership with the BPV enterprise group.

    Thomas Strokosch IT Service Dortmunder Volksbank eG

    We were not satisfied with our mobile operator. The BPV Group has not only offered us alternatives with which we are now saving money, they have also accompanied us throughout the entire change process.

    Daniel Kipke IT Administrator STRENGE Ltd.

    We are constantly on duty for our residents and must therefore of course always be accessible. The BPV Group has convincingly presented to us which network is best for us, where our savings potential lies and even stands helpfully at our door in case of emergency. Just like ours with our residents.

    Markus Klukas Authorized representative, commercial control and control Savings and Construction Association Dortmund eG

    Strong partners by our side

    With strong partners at our side, we can offer you a wide range of solutions tailored to your needs.