Our project with Hella GmbH

Our customerHella GmbH

HELLA GmbH & Co. KGaA is one of the top 40 global automotive suppliers as well as one of the 100 largest German industrial companies. Around 40,000 employees are employed worldwide. IT was important for HELLA to map the field of mobile phone management over the entire device life cycle by an external service provider.

After an intensive selection process against other competitors and after conducting several process workshops, BPV GmbH was able to convince throughout the overall package.

The challenge in the project

The challenge for the customer was to company-specific device configuration and asset management incl. responsible cost allocation to business. An optimized process in the area of cost-based re-allocation and presentation of the data volumes consumed at the company and user level should also be developed. The user’s support requests should then be handled via an interface to the customer’s ticket system.

The satisfactory solution of the BPV

Our BIRTA system for cost management and our LifeCycle Asset Management LIAM go hand in hand in this case. In combination, we shorten the process of initial configuration of the devices by 30 minutes compared to the traditional setup of the hardware. In addition, with LIAM, we represent the entire life cycle of the assets. From procurement, integration into the customer’s IT infrastructure, the replacement of defective equipment to the management of waste equipment, we take over the complete asset management of the customer. With BIRTA, we address the other challenges of the HELLA Group. We also compare monthly cost report recalculation and general volume consumption reports according to customer claims with BIRTA. We live up to our support with passion through our own support manager for the HELLA Group, who receives, coordinates and handles the enquiries in the ticket system of the HELLA Group.

The benefits for Hella GmbH

Thanks to our modular service portfolio, we at HELLA have mapped the processes throughout the end-device CV and, thanks to BIRTA, have made the complete invoice data post-processing more transparent. As a result, processes were optimized and used more resource-efficiently.

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As one of the largest partners in the industry, we are still characterized by a high degree of agility. Do not be afraid to provide us with the details of your project so that we can achieve your goals together. Which project do we start with first?

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    The goal is always absolute customer satisfaction

    With the takeover of the complete hardware process, the life cycle and the day-to-day business with regard to the network operators, we are now better positioned. As a result, work was relieved of us and we use our resources even more efficiently. We are convinced of the services and the BPV Group as a partner.

    Nico Giersbach IT Administrator HF Mixing Group

    With BPV, we are able to keep track of our mobile phone contracts and in turn ensure the quality of our services to our customers. Be it mobile device management, leasing processing or the online support portal as well as personal support – we are completely satisfied with the cooperation with the BPV Group!

    Jens Boelen Managing director Sandersfeld Sicherheitstechnik GmbH

    Working with the BPV enterprise group has shown us that experience is extremely important – and cannot always be measured in numbers. From the very beginning, we felt very well taken care of by working in partnership with the BPV enterprise group.

    Thomas Strokosch IT Service Dortmunder Volksbank eG

    We were not satisfied with our mobile operator. The BPV Group has not only offered us alternatives with which we are now saving money, they have also accompanied us throughout the entire change process.

    Daniel Kipke IT Administrator STRENGE Ltd.

    We are constantly on duty for our residents and must therefore of course always be accessible. The BPV Group has convincingly presented to us which network is best for us, where our savings potential lies and even stands helpfully at our door in case of emergency. Just like ours with our residents.

    Markus Klukas Authorized representative, commercial control and control Savings and Construction Association Dortmund eG

    Strong partners by our side

    With strong partners at our side, we can offer you a wide range of solutions tailored to your needs.