25. August 2020

Covid-19 digitization and other Learinings

The Covid 19 pandemic has put enormous pressure and challenges not only on politicians and medical staff, but on almost all companies. Large and medium-sized companiesin particular had to change quickly and drasticallyduring the lockdown of the Corona crisis. Many employees had to move to the home office, which presented many employers with a major challenge.

With more home office, digitalization increased

Less traffic on the roads, but more traffic on the network. The coronavirus has allowed the environment to recover a little due to less road and air traffic. In return, average traffic increased by ten percent on de-CIX (Deutsche Commercial Internet Exchange), the largest data throughput in the world. Traffic for video conferencing such as Skype, Teams or Webex has even increased by 100 percent. The rhythm of Internet usage has also changed. Corona means that more users are on the network during the day, who are also staying there longer at the same time. For our infrastructure to cope with the increasing transfer of data, policymakers need to rethink. Germany, for example, ranks only 21st in the world in the digitisation of public administration. Thus, the Corona crisis has also brought something good: it clearly highlights Germany’s shortcomings in terms of digitalization and encourages a rethink. For companies that invested in sufficient hardware for their employees before Covid-19, the investment has paid off. However, most companies faced a major problem.

Upgrading mobile workplaces

Overnight, many companies had to provide employees with a mobile workplace. At the beginning of March 2020, 1,000 employees were asked1 if they believe their employer is technically capable of sending them to the home office. 45.7 percent answered no. It was a great challenge to get laptops, mobile phones and all the equipment in the short term, while the global economy was almost stalled. We at the BPV Group reacted quickly and created an exclusive home office offer for our customers. We offer everything you need from laptop, tablet, computer, mobile phone to keyboard and headset of any equipmentyou and your staff need at the home office. Thanks to our Lifecycle Asset Management, LIAM #by BPV for short, we offer your company a complete service of procurement, through central configuration to premium replacement service in the event of defects as well as sustainable waste disposal. So you can dedicate yourself to more important topics and we create freedom and efficiency in the workplacefor you. Through LIAM, we reduce downtime at work. Defective devices are replaced within 24 hours, and thanks to our
Mobile Device Management,
we access your devices centrally, allowing you to quickly and anywhere in configurations and update. Data security is also always and everywhere. We offer this service not only in crisis situations, but at any time.

More learning singerates that pull companies out of the Corona crisis

IT measures

Digital platforms and video conferencing companies were the winners of the Corona lockdown. This other type of communication took a while to please every employee. However, it has been shown that videoconferencing is a good alternative to the conference room in the office. That is why most large and medium-sized enterprises want to maintain this type of communication. But cloud services and collaboration solutions like Microsoft Teams and Slack have also been used in companies, and the use will certainly continue.

Customer and consumer behaviour

Social distancing and lockdown have fundamentally changed consumer behaviour. Due to the new situation, many companies have had to reposition and reposition themselves. This means that most companies have expanded their digital communication and shopping channels and have been more active on social media channels. Delivery services have been offered or extended. Instead of customer visits, (video) chats were offered. Most of the measures were very well received and proved to be time- and cost-effective, so that they continue to be implemented by companies.

Customer loyalty plan

Due to the changed consumer behavior, customer loyalty has been further brought into focus. Customer centers proactively used communication strategies, processed customer feedback, offered upselling to existing customers and reconsidered payment methods for the benefit of the customer.

Savings potential

Since many companies unfortunately also had to accept sales losses due to the crisis, savings opportunities were sought and found. Many companies have switched to short-time working or even laid off staff. As a result of the crisis, many employers have realised that working from home is a good alternative and want to switch to home office in whole or in part – so they can save expensive office space. In addition, during this difficult time, many have relied on prioritizing their core business and have had positive experiences with it.

Creating employee acceptance

With the onset of the pandemic, many employees had to switch to increased use of digital technologies: video calls instead of conference rooms, webinars instead of local training, and social networking organizations. It wasn’t easy for everyone. That is why it is all the more important that the employees are picked up and given time to change. In order to work effectively with a digital workplace concept in the long term, you need three basic requirements: the right hardware, suitable platforms and employees who are ready for the technology.

We are happy to help with any questions, let us talk about it.

1 https://www.bvdw.org/der-bvdw/news/detail/artikel/bvdw-studie-mehrheit-der-deutschen-angestellten-wuenscht-sich-wegen-des-corona-virus-home-office-m/

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